Terms of Service

By accessing auditoak.com, contacting us, or using the AuditOak Platform, you agree to these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree, do not use our services. These Terms apply together with our Privacy Policy, and any order form or subscription agreement you execute with AuditOak.

AuditOak provides software that helps organizations manage compliance programs across frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS, including scoping, checklists, evidence management, cross-framework mapping, readiness tracking, and collaboration features.

AuditOak is not a law firm, auditor, QSA, or certification body. We do not provide legal advice, audit opinions, attestation reports, or certification. You remain responsible for your compliance outcomes and for engaging qualified professionals where required.

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account and for configuring roles and permissions appropriately within your organization.

We may suspend or terminate access if we reasonably believe you have violated these Terms, pose a security risk, or use the Platform in a manner that could harm AuditOak, other customers, or third parties.

You retain ownership of Customer Content you upload. You grant AuditOak a limited license to host, process, and display Customer Content solely to provide and improve the Platform as described in our Data Processing Agreement, where applicable.

You are solely responsible for the accuracy, legality, and appropriateness of Customer Content and for decisions made in the Platform, including marking controls as verified. AuditOak does not automatically certify that any control is satisfied.

You agree not to:

• Use the Platform in violation of applicable law or third-party rights
• Upload malware, unlawful content, or material you do not have permission to use
• Attempt to gain unauthorized access to systems, accounts, or data
• Reverse engineer, scrape, or resell the Platform except as expressly permitted
• Interfere with the integrity, security, or performance of the service

Paid features, if offered, are described on our pricing page or in an order form. Fees are non-refundable except where required by law or explicitly stated in writing. We may change pricing for future subscription periods with reasonable notice.

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes of the relationship. Customer Content is treated as your confidential information subject to our security program.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUDITOAK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT USE OF THE PLATFORM WILL RESULT IN ANY PARTICULAR COMPLIANCE OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUDITOAK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO AUDITOAK IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS IF NO FEES WERE PAID.

You may stop using the Platform at any time. We may terminate or suspend the service upon notice for material breach or as required by law. Upon termination, your right to access the Platform ends. Provisions that by nature should survive will survive, including confidentiality, disclaimers, and limitations of liability.

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory local law requires otherwise. Disputes will be resolved in the state or federal courts located in Delaware, unless applicable law provides you with a non-waivable right to bring claims elsewhere.

Questions about these Terms: contact@auditoak.com.